Please select a help topic below. We always try do our best to support our customers. Select the appropriate link below to view some common, frequently asked questions about our call product/service. Here you'll find details of how to buy each product, how to make the call and hopefully an answer to all your questions.
Do I pay any extra charges for using your special rate numbers?
CheapPhoneCall will not charge you any additional fees for using the service
We show the special access number for your destination with the rate per minute, the advertised price includes VAT at 20%. Rates shown are what you would expect to pay if you were a BT Residential customer. BT apply an 13.8p call set-up fee for each call
If you use another landline provider or call from your mobile you should check the rate your provider charges before you make a call using our service
You'll see the charges for calls to our special access numbers on your regular phone bill from your provider (usually BT, NTL:Telewest/Virgin Media TalkTalk, or your mobile phone provider)
Please note, the onward international call information will not be itemised on your phone bill
As your normal telephone provider bills you for the calls, not CheapPhoneCall, all you will see is the details your telephone supplier provides you with. Unfortunately we cannot supply itemised call records through our service
You will be charged from the moment you are connected to special rate access number, not the moment the call is answered at the other end. As we want our customers to benefit, without having to register, low prices and access from all phone networks, we unfortunately cannot change this. However, should your call not be answered, you will be informed by our operator and disconnected. Your call may take two minutes.
How much will a call cost me using CheapPhoneCall?
First, choose your country, the price to call this destination is then displayed. This is the price per minute for your call and includes VAT
When calling from a BT landline, a 13.8 pence 'Call Set up Fee' is automatically applied by BT
For Example; If you make a 5 minute call to a Mobile in India using 0844 720 3119 (our 2 pence/min access number), you will be charged 5 x 2p/min plus the 13.8p call set up fee - the total charge being 23.8 pence
Please note that charges from other service providers may differ. Please check with your service / network provider before making a call to check the rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated per second or per minute basis
I've been charged the full international cost for the call; how did this happen?
Does the full international destination number show on your telephone bill? If it does show; this means that, when making your call, you haven't dialled the our special rate access number before calling your international destination. Please remember to always use our special access number to maximise your savings on international calls
Will the person I'm calling be charged for the call?
Normally the person receiving a call will never be charged for accepting a call
In some countries mobile users are charged to receive calls; this is normal and not as a result of using CheapPhoneCall
If you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will normally charge you for receiving calls. This is known as a roaming charge. You should contact your mobile provider for detailed information if you are unsure of anything
How do I find out the peak, off-peak and weekend rates?
CheapPhoneCall access numbers have one low rate at all times; if you have previously used either 0845 or 0870 to access CheapPhoneCall, please look up our special rate number for the new access number as these will be discontinued in the near future
Please note that Rates shown are what you will pay if you are a BT Together Option One; charges from other service providers may differ. Please check with your service or network provider before making a call to check rate they charge. You may also want to check if call connection or set up fees are applied, and whether the charges are calculated on a per second or minute basis
I think CheapPhoneCall has charged too much for my call(s)
CheapPhoneCall cannot overcharge you. The rates to our access numbers are set by Ofcom, the UK telecommunications regulator. It is common practise for all landline service providers to adhere to the charges set by Ofcom (Mobile users please read Can I use just-dial Instant from my mobile?)
The rates you are actually charged on your bill depend on the prices set by your service provider. CheapPhoneCall, unfortunately, have no influence on their billing system, nor do we receive a penny extra of any surcharge applied. We advise you to get in touch with your service provider to protest your bill. Should your service provider not settle the issue satisfactorily, please visit Ofcom's website at www.ofcom.org.uk
Can I use special rate access numbers from my mobile?
Yes, you can. You should be aware that the rate for the call to our special rate access numbers may be higher from your mobile than from a landline. How much you will be charged depends on your mobile operator and which tariff plan you have.
Please note your mobile operator controls these rates on their billing system. We unfortunately have no influence on what they charge, nor do we receive any type of commission. We advise you to get in touch with your mobile phone provider to double check their rates to our access numbers. If you want to make cheaper international calls from your mobile then why not try TopUp2Talk
Can I use your access numbers if I'm a NTL:Telewest/Virgin Media customer?
Our access numbers can be used from most landlines including NTL:Telewest (Virgin Media). The billing process for our Instant access numbers works exactly the same as with BT; the charges will simply appear on your Media bill
NTL:Telewest (Virgin Media) should charge the same low rates as BT for our access numbers. However, if you would like to check their rates please visit their website
Should you encounter a problem with your telephone bill please contact your provider directly as they set the rates they charge you to our access numbers on their own billing systems
Can I use your access numbers when I travel outside the UK?
CheapPhoneCalls' great service is only available for calls originating within the UK. So if you live abroad or if you are on holiday outside the UK you will not be able to take advantage of our cheap call services
Some UK operators may not allow calls to our access numbers. You should contact your provider and ask them to make the number available for you to use
Calls to 09 numbers could be barred from your phone. Please contact your service provider (or bill payer) to have the bar lifted
Some Indirect Access providers do not allow calls to some or all of our access numbers. If you normally dial an Indirect Access code before your calls (for example 1833 for Alpha Telecom or 1877 for Onetel) you simply omit this code and dial our special rate access number directly. Omitting the Indirect Access code means the call will be charged by your phone line provider (usually BT). If you are using a Onetel PhonePal you can either unplug the PhonePal or dial 1-2-1 to bypass it. Should you have chosen the Onetel 'Select' option, we would advise you to contact Onetel to provide you with a code to override this feature
Why did you change the low rate access number that I normally use?
Our access numbers have a fixed rate attached to them. We always try to offer the best prices we can and if the price changes, the access number has to change as well. Every-time our buying team are able to negotiate a better deal with suppliers we pass this discount on to our customers by lowering certain destinations even more!
Once the negotiated special deal comes to an end we may also have to change the access number back to its original price
To ensure you are always calling the cheapest access number possible, simply register your e-mail address and keep up with the latest offers and price reductions from CheapPhoneCall.co.uk, AND have the chance to win FREE CALL CREDIT? Simply tell us which country you usually call, and register your email address with us. It's that simple!
Why don't I get calls to your access numbers included in my 'inclusive' minutes?
Many providers only include calls to geographic or mobile destinations within any 'inclusive' minutes - numbers generally beginning 01, 02, 03 and 07 - as such, numbers like our low rate access numbers are excluded and will be charged like any destinations that are not part of the package, arranged with your provider. It is always best to check the rate that your provider charges before you make any call
The access number for my destination is 09; are these expensive?
09 numbers are classified as premium rate; however prices for premium rate numbers vary enormously depending on which number you are ringing. Premium rate number charges start from as little as 5 pence per minute and can be less than your normal international rate - this means we can offer cheap phone calls for less!
A great service that's saved me literally thousands of pounds! I added the site to my favorites so I always have quick access to the low rate access numbers when I'm out and about.
Brad Dobson / Overseas Sales
I'm a frequently user of cheapphonecall.co.uk. The user interface is very intuitive, the call quality is very good and the destination rates are very reasonable. I would certainly recommend this service to anyone.
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