Please select a help topic below. We always try do our best to support our customers. Select the appropriate link below to view some common, frequently asked questions about our call product/service. Here you'll find details of how to buy each product, how to make the call and hopefully an answer to all your questions.
TopUp2Talk allows you to make very cheap international calls from your mobile or landline with no need to set up an account. The service operates on a pre-pay basis and calls are made using the available credit, which can be topped up on request
Simply text GO CALL to 80041 for a £3 call credit
Simply text GO CALL to 80550 for a £5 call credit
The text message costs £3 or £5 (charged to you by your mobile provider) and for this we send you an electronic calling card directly to your mobile phone. Your normal standard SMS charge will apply for the request SMS
Simply call the access number included in the confirmation text message, listen to the message, if dialling from a different phone from that which you bought your TopUp2Talk card from, then use the PIN included in the welcome text, enter the full international number - do not press send again. That's it your connected. For queries about the billing procedure please go to the 'How are my calls billed' below
What happens when, after dialling my international destination, I hit the send button on my mobile?
Our service works when you call our access number then, at the prompt, key your international destination without pressing send. Our service will recognise that you have completed dialling your destination number and, following a short prompt to inform you of the number of minutes available to your destination, we will connect your call
If you press send on your mobile, at any time, after dialling the international number you will put the first call (to our service) on hold and will start another call through your mobile provider's service. This will result in your mobile provider charging you for an international call
So remember, to continue enjoying low cost international calls from your mobile, DON'T PRESS SEND!
What if I have sent a text requesting a top up, but have not received a confirmation message back?
Generally a confirmation message is sent instantaneously, however very occasionally for example at peak times the mobile networks maybe congested which means that the confirmation message maybe delayed. DO NOT resend the message as you will be charged twice.
You could try turning off your mobile (complete power down) and back on again. This usually works most of the time
If after a couple of hours and you have not received the confirmation message please contact our customer services team who will be able to identify what the issue is. Form Below
Are there any administration, subscription or other fees?
TopUp2Talk Card can be used to call any destination in the world. A connection charge equal to twice the outbound rate is applied to each call up to a maximum of 30p. An 0800 surcharge is two pence per minute in addition to the outbound rate. 0800 access from a payphone is twenty pence per minute in addition to the outbound rate.
Access via 0845 / 0207 is charged as your service provider's standard rate. Calls are charged per minute and rounded to the nearest penny.
Yes, you can. If you decide to make a call from a phone other than the one you sent your text from, then you will have to use the PIN number supplied in the confirmation text
Once you have topped up you will not need to use a PIN from that phone as your number will be recognised when using our service. However, once you have topped up from that phone you will not be able to use it with another PIN
When I ring someone abroad will they be charged for the call as well?
Normally the person receiving a call will never be charged. However if you are abroad with your mobile (i.e. not in the country the mobile number originates from) your mobile provider will charge you for receiving calls whilst abroad also known as roaming charges. For more information please contact your mobile provider
A great service that's saved me literally thousands of pounds! I added the site to my favorites so I always have quick access to the low rate access numbers when I'm out and about.
Brad Dobson / Overseas Sales
I'm a frequently user of cheapphonecall.co.uk. The user interface is very intuitive, the call quality is very good and the destination rates are very reasonable. I would certainly recommend this service to anyone.
Support first, Savings later. We're just below for more help